Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) describes how IRPM LLC assumed name Ironrock Properties, a Texas domestic limited liability company (“Ironrock,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal information. This Policy applies to information we collect when you use our property management services, visit our website, or otherwise interact with us.

This Policy is part of a suite of governing documents for Ironrock Properties, which includes our Terms of Use and Tenant Selection Criteria (collectively, the “Website Policies”). Each document is incorporated by reference into the others. By using our services or website, you acknowledge that you have read and agree to be bound by all Website Policies. In the event of a conflict between this Policy and the Terms of Use, the Terms of Use shall control with respect to your use of the website, and this Policy shall control with respect to the collection, use, and disclosure of personal information.

2. Information We Collect

We collect various types of information, including:

• Personal Identification Information: Name, address, email address, phone number, date of birth, Social Security Number, driver's license information, and other identification details.
• Financial Information: Income verification, credit history, bank account details, payment information, and rental history.
• Property-Related Information: Information about properties you own, rent, or inquire about.
• Communication Information: Records of communications between you and Ironrock, including emails, phone calls, text messages, and written correspondence.
• Website Usage Information: Information collected through cookies and similar technologies when you visit our website.

3. How We Use Your Information

We use your information for the following purposes:

• Processing rental applications and lease agreements
• Managing tenant relationships and property maintenance
• Collecting and processing rent payments
• Communicating with current and prospective tenants and property owners
• Complying with legal obligations
• Resolving disputes and enforcing our agreements
• Improving our services and business operations

4. Information Sharing and Disclosure

We may share your information with:

Service Providers

We share application information directly with Propertyware, our property management software provider, to process applications and manage properties. Propertyware is a product of RealPage, Inc. Through our use of Propertyware, your information may also be shared with the following RealPage affiliates and third-party service providers:

• Property Owners: For tenant information related to properties they own.
• Credit Reporting Agencies: For credit checks and reporting payment history.
• Legal and Regulatory Authorities: When required by law or to protect our rights.
• Business Partners: Third parties that provide services such as maintenance, utilities, or other property-related services.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically, we retain records for four (4) years after termination of our relationship with you, whether as a tenant, property owner, vendor, or other business relationship.

6. Your Rights and Choices

Under Texas law and applicable federal laws, you may have certain rights regarding your personal information, including:

• Accessing your personal information
• Requesting correction of inaccurate information
• Requesting deletion of your information (subject to legal requirements)
• Opting out of certain types of communications

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

If a consumer report was obtained in connection with your rental application, you have additional rights under the Fair Credit Reporting Act (FCRA), including the right to obtain a free copy of your consumer report from the reporting agency, to dispute inaccurate information, and to place a fraud alert or security freeze on your credit file. Consumer report disputes related to tenant screening should be directed to RealPage LeasingDesk Screening Consumer Relations, 2201 Lakeside Blvd., Richardson, TX 75082.

7. Security Measures

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the effective date. We encourage you to review this Policy periodically.

9. Governing Law

This Privacy Policy is governed by the laws of the State of Texas, without regard to its conflict of law provisions.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: