Maintenance Requests and Procedures
All non-emergency maintenance requests must be made through the tenant portal at www.ironrockproperties.com.
Before making a maintenance request, please read the following procedures and checklists to avoid charges due to potential tenant responsibility repairs (see lease agreement for minimum trip charges assessed due to tenant responsibility repairs):
Electrical
For electrical outages, ensure all breakers are turned on in the main and sub electrical panels. Some outlets are connected to additional GFCI breakers, especially in wet areas such as bathrooms, kitchens, utility rooms, garages, and outside. Ensure the GFCI breaker(s) on the outlet or one of the nearby connected outlets in the circuit is not tripped.
Disposals
Always run water while using the garbage disposal. Please make a reasonable effort to clear or reset a clogged or stopped garbage disposal including: (1) plunging a clogged sink, and (2) resetting a stopped garbage disposal (press reset button at the bottom or side of the disposal and use an Allen wrench to turn the disposal crank manually back and forth a couple of times to loosen the blades. See also Electrical.).
Plumbing
Make a reasonable effort to clear a clogged or stopped drain line.
Avoid putting paper towels, sanitary napkins, grease, or other material or objects that can cause drain line build up or clogs.
If a water line is leaking, turn off the water line from a local valve usually located under the sink for faucets or near the commode and enter a service request. If this does not stop the leak, turn off the main water valve to the house, typically located near the street, and put in an emergency service request.
For loss of water pressure from a single faucet, clean off the faucet head, typically by unscrewing the faucet filter and removing objects or debris.
Tenant is responsible for replacing toilet tank flappers.
Dishwasher
If a dishwasher does not work, check for cutoff switches in the kitchen, especially under the kitchen sink. See also, the Electrical section.
HVAC
All air filters must be changed once a month. Running a HVAC with dirty filters damages the unit in several ways including costly coil replacement or cleanings, and burning out HVAC motors. Charges will be assessed for servicing the HVAC if dirty filters are present upon maintenance requests, annual inspection, or move-out.
If the HVAC is not powering on, see Electrical.
Debris can burn out the outside HVAC condenser unit. Tenant is responsible for keeping the HVAC condenser unit free of debris including grass and pests. It is highly recommended to treat around but never in the condenser units with pest control to prevent ants from building nests in the coils of the unit.
Mold and Mildew
Remediate mold and mildew on hard surfaces by spraying a mixture of one quart water to one tablespoon bleach. Do not spray on carpet.
Pest Control
Pest control is a Tenant responsibility.
Lawn Maintenance
Where the lease assigns lawncare to the tenant: if the tenant does not regularly maintain the lawn, Landlord will maintain the lawn at tenant's expense.
Automatic Garage Doors
If automatic garage doors stop working, clean object detection sensors at bottom of garage door frame with mild glass cleaner. See also Electrical.
Smoke Detectors
A chirping smoke detector is usually a signal for a low battery. Tenant must maintain and replace batteries for smoke detectors to ensure they are in working order. See also Electrical.
Timelines
Emergency repairs will be given our highest priority. All other repairs will be addressed timely often within a few days after diagnosis and vendor scheduling.